Assertive Communication Skills Training

Personer som kommunicerar bestämt och tydligt stället för passivt eller aggressivt kommer med största sannolikhet ha lättare att upprätthålla goda arbetsrelationer, samtidigt som de förbättrar sina möjligheter att uppnå personliga mål. Genom videosimuleringar, rollspel och workshops får du under denna utbildning lära dig beprövade tekniker för att öka medvetenheten om dina egna beteendemönster och förbättrar din förmåga att få jobbet gjort.

No formal prerequisites are required to attend this course.

Assertive Communication Skills Training Delivery Methods

• After-course instructor coaching benefit
• Learning Tree end-of-course exam included

Assertive Communication Skills Training Course Benefits

• Visa självsäkerhet och att alltid ha ett win-win-tänk
• Bli medveten om dina egna attityder, beteendemönster och vanor
• Utveckla en positiv och proaktiv attityd för att bemöta besvärliga beteenden hos andra
• Agera med självförtroende i utmanande situationer

Assertive Communication Skills Course Outline

Assertiveness Essentials

Recognising modes of interactive behaviour

• Considering critical attributes of assertive behaviour
• Identifying characteristics of nonassertive behaviour
• Acknowledging areas of personal vulnerability and opportunity
• Responding appropriately to manipulation or bullying

Contextual and situational considerations

• Asserting 360 degrees: peers, direct-reports, bosses and vendors
• Assessing the impact of organisational culture
• Accommodating intercultural norms
• Navigating power relationships within the organisation

Expressing Personal Power

Pinpointing patterns of behaviour

• Raising self-awareness
• The role of personal history
• Exploring how identity, fear and habits impact results
• Creating new personal effectiveness

Mapping how people handle conflict

• Enhancing your ability to respond to conflict
• Recognising your conflict style
• Responding differently to different situations
• Considering the role of Emotional and Social Intelligence

Overcoming Challenging Situations

Applying viable assertiveness techniques

• Deciding which situations call for assertiveness
• Witnessing the dynamics of constructive and destructive interactions

Adopting effective assertiveness strategies

• Developing options to respond productively
• Identifying your assertiveness style and adapting your approach
• Giving up blame and focusing on solutions
• Seeing the win-win potential of cooperation
• Finding the root cause through effective questioning

Building Your Assertiveness Skill Set

Committing to assertive and skillful outcomes

• Developing powerful non-verbal communication
• Accepting responsibility for resolution
• Initiating improved communication
• Communicating clearly in complex situations
• Deflecting criticism and personal attacks

Developing the tools

• The power of "I" statements
• Saying "no" productively
• Addressing difficult issues using the DESC approach
• Pushing through resistance

Mastering Assertiveness

Establishing a proactive assertiveness style

• Taking time to think clearly
• Modelling productive approaches
• Responding to everyday situations
• Giving and receiving feedback

Practising effective assertiveness principles

• Leveraging a four-step process model
• Accurately assessing your situation
• Targeting desired outcomes
• Measuring results

Launching Your Assertiveness Plan

Constructing an assertiveness action plan

• Adopting an attitude of responsibility and mutual respect
• Committing to timelines and outcomes
• Prioritising changes in assertive behaviour

Putting the "action" into the assertiveness action plan

• Constructing a blueprint for your action plan
• Reinforcing your newly developed assertiveness skills
• Scheduling time to assess progress
• Practising assertive behaviours
• Modifying your action plan to accommodate change